Deletion of member accounts in KnowledgeShare should only take place when a member specifically asks to have their information removed, or when a member has passed away.
Deletion is automated within KnowledgeShare. Member accounts that have been inactive for three years or more will be unassigned from your service automatically and then deleted after five years if the account remains dormant.
Ordinarily, when a member leaves your service, the account should be unassigned. This detaches the account from your service but leaves intact all of the members accumulated information for them to carry into another post and leaves your service statistics intact. Where there has been an accidental duplication of accounts, teams should use the account merge function.
Both the unassigning and merging of accounts can be undertaken by any member of your team.
The accounts of LKS Staff are handled in a very different way: How to manage LKS staff accounts when they leave your team
See: Video demonstration: Managing Member and LKS Staff Accounts (9 mins)
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