How do I delete a Member record?

If a Member has left your service they should initially be Unassigned, not deleted. Their unassigned record can be reactivated if return to using your services, or if they join another organisation that uses KnowledgeShare within two years. If they are not assigned to another LKS, their record is automatically deleted after two years of inactivity.

To Unassign a Member

1. On the Member's profile page click on Edit on the Personal Information section.

2. From the Library and Knowledge Service drop down list select Member is no longer assigned to an LKS in red.

3. Click OK on the popup message.

4. Click Save.

An email will go to the member telling them they have been unassigned, and to the member's Assigned Librarian if they have one. 

Only System Administrators can make changes to the record of an unassigned Member.

Manual deletion

In rare cases you may need to manually delete a Member record, for example if the Member requests it or if their record was created in error. Only staff with LKS Administrator permissions can delete member records.

1. On the Member's profile page click on Edit on the Personal Information section.

2. Click the red Delete button at the bottom of the screen.

See also: How to manage LKS staff accounts when they leave your team